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Terms of Trade

Version 1.1: July 8, 2024 »

Application »

The 𝗟𝗢𝗚𝗜𝗦𝗧𝗜𝗖𝙇𝙔 Terms of Trade consist of »

  1. The Terms of Service, and
  2. The Privacy Policy, and
  3. Any appendix, schedule or amendment

And the Parties to the Terms of Trade are »

  1. Logisticly Pty Ltd (ABN 60 677 604 321) and Partners (Our, Us, and We), and
  2. Any organisation, individual or agent interacting with Our Service: for example a Consignor, sender, customer or potential customer; and a Consignee or receiver, and an Online Presence user (You, and Your)

Interpretation »

  1. Headings and sub-headings are used throughout the Terms of Trade for convenience and organisation only, and do not affect the meaning of any provision
  2. Capitalised terms are used throughout the Terms of Trade and have specific meanings. These key terms are predefined in the following Definitions clause. Any other part of speech or grammatical form of those terms has the same meaning
  3. As required, words implying the singular include the plural and vice versa, words implying a gender include all genders, and references to an individual includes an organisation or agent
  4. References to a party includes its heirs, executors, administrators, successors and assigns

Definitions »

These key terms in italics are pre-defined, and apply to capitalised terms throughout the Terms of Trade:

  • the Act » means the Privacy Act 1988 (Cth)
  • Agent » means
  • Carriage » means and includes the whole of the operations and services We undertake in relation to a Consignment
  • Carrier » means
  • Charges » means amounts shown on the Rates Schedule and other fees and charges
  • Confidential Information » means in respect of a party, all trade secrets and knowhow, financial information and other commercially valuable information, whether oral, graphic, electronic, written or in any other form, that is not generally available to the public at the time of disclosure other than by reason of a breach of the Terms of Trade or that is in fact, or should reasonably by regarded as, confidential to the party to whom it belongs or relates;
  • Consignee » means the end receiver of a Consignment
  • Consignment » means the Goods carried or stored by Us
  • Consignor » means the organisation, individual or agent who places an Order for a Consignment to be carried or stored by Us
  • Credit Account » means
  • have applied for and operate a current credit account with Us
  • Dangerous Goods » has the same meaning as Regulation 1.2.1.2.4 of Australian Code for the Transport of Dangerous Goods by Road & Rail
  • Delivery Location » means the place nominated in an Order for a Consignment to be delivered to
  • Delivery Redirect » means a request from You to deliver a Consignment to an address other than the initial Delivery Location on an Order
  • Excessive Kilometre Surcharge » means
  • Fuel Surcharge » means the levy added to Charges as a percentage of base freight rates, and is adjusted on a monthly basis
  • Goods » means all of the items of any type or description that We have accepted from the Consignor, whether originally contracted in the Order, substituted for, or added to the Order, together with any containers, packaging or pallets supplied by, or on behalf of, the Sender
  • GST » means tax that is payable under the GST law and imposed as goods and services tax pursuant to Section 195-1 of A New Tax System (Goods and Services Tax) Act 1999
  • Missed Pickup » means
  • Missed Delivery » means XXX in accordance with the Rates Schedule

no one home, no where safe to leave at either the Delivery Location or the Redirect location if applicable

  • Online Presence » means Our digital platforms and properties including all websites, business listings, reviews, apps and Social Media

the existence and representation in digital media through different online systems and the sum of marketing efforts to publicise Our Product. Including Our websites, and all kinds of internet-based platforms including marketplaces, social networks and emails

  • Order » means an order submitted to Us by the Consignor to carry or store a Consignment and includes particulars of the Goods for Carriage, the Sender and the Pickup Location, the Consignee or Receiver and the Delivery Location and other information We may require
  • Our Service » means Our business activities: all products and services that may be available in any capacity; and Our Online Presence
  • Parties » means Logisticly Pty Ltd (ABN 60 677 604 321) and Partners; and Any organisation, individual or agent interacting with Our Service
  • Partners » means any third-party organisation, individual or agent that supplies or supports Our Service, the Carriage, or with whom We have a commercial relationship
  • Personal Information » means information that personally identifies You or makes You reasonably identifiable
  • Pickup Location » means
  • Pickup Redirect » means a request from You to pickup a Consignment from an address other than the initial Pickup Location on an Order
  • Policy » means the Privacy Policy and any amendments
  • Rates Schedule » means the list of prices we charge for Our Service and for other expenses we may incur in relation to a Consignment
  • Receiver » means the organisation, individual or agent to whom the Consignment is addressed or delivered
  • Redelivery » means a request from the Sender or the Receiver for a subsequent delivery attempt of a Consignment, following any Missed Delivery
  • Safe Location » means
  • Sender » means any party who has submitted an Order to Us and is responsible to Us for the Charge
  • Social Media » means a social networking service or platform which people use to build social networks, and a direct messaging service. For example: WhatsApp, Instagram, TikTok, Facebook, Threads, YouTube and X
  • Subcontractor » includes any organisation, individual or agent who pursuant to a contract of arrangement, whether with Us, or not, performs or agrees to perform the Carriage, or any part thereof
  • Terms » means the Terms of Service
  • Terms of Trade » means the Terms of Service and the Privacy Policy and any appendix, schedule or amendment
  • Tolls » means
  • Transit » means
  • Waiting Time » means

Amendments »

  1. This is the current version of the Terms of Trade
  2. The current version number and the effective date are shown at the top of the page
  3. We may amend the Terms of Trade at any time without notice, and any amendment is effective immediately when published. Please check this page for any amended version from time to time

Agreement »

The Parties agree that:

  1. The availability of Our Service is wholly conditional upon Your acceptance of the Terms of Trade, and any amendment
  2. The Terms of Trade cannot be waived or varied
  3. Engaging with Our Service confirms You have read, accept and agree to be bound by the Terms of Trade, which forms a a contract setting out the rights and responsibilities of the Parties
  4. The Terms of Trade are the entire contract between the Parties and no prior agreement, understanding or representation, whether written or oral, will have any effect on the Terms of Trade
  5. Each Order is not a separate contract but forms a part of the Terms of Trade
  6. The Terms of Trade will prevail in the event of any inconsistency with any other document relating to Our Service
  7. Carriage will occur subject to the current Terms of Trade on the date that We confirm each Order
  8. Our employees and Partners, and their employees, agents and subcontractors, are parties to and have the benefit of Our rights, exemptions from liability, defence and immunity pursuant to the Terms of Trade, which We may enforce on their behalf as required
  9. We may assign all or any of Our obligations of Carriage, pursuant to the Terms of Trade
  10. You must not assign any of Your rights pursuant to the Terms of Trade without Our prior written consent, which may be refused in Our absolute discretion. Any consent will not release You from any of Your obligations pursuant to the Terms of Trade
  11. Nothing in the Terms of Trade may be construed as creating a relationship or partnership, of principal and agent or of trustee and beneficiary

Jurisdiction »

  1. The Terms of Trade are governed by the laws of New South Wales, Australia, and regardless of the origin or destination of any Order or Consignment
  2. The Parties submit to the exclusive jurisdiction of the Courts of New South Wales in respect of all matters arising out of or relating to the Terms of Trade, their performance or subject matter
  3. The provisions of the Terms of Trade are severable and if any provision of any clause is viewed or held to be invalid or unenforceable, that clause will apply as modified, or in the event it is not modified, then such invalidity or unenforceability will not affect any remaining provisions, which will continue to be valid and enforceable by the Parties

Terms of Service

Negation of Liability »

  1. We are not a common carrier and do not undertake the obligations or liability of a common carrier
  2. We reserve the right to refuse the acceptance, handling, Carriage, or storage of any Consignment, or and any class of Goods, at Our absolute discretion
  3. You assume all risk for the Goods and for any Consignment at all times
  4. You will indemnify Us in the event we receive any notice of claim in connection with Our Service, from and against all liability, injury, loss and damage we may suffer, and the indemnities will operate irrespective of whether any loss, damage or non-delivery of the Goods howsoever occurring, even if caused from Our negligence

Our Service »

We provide:

  1. Contract Carriage of express courier, same day courier, point-to-point courier, cargo taxi truck and removal services. We undertake by special agreement, in a particular instance only, to transport a Consignment from one place to another
  2. Managed storage services for short and long term storage of a Consignment. We pick up and deliver to store on Your behalf, and do not offer a self service option
  3. Contact private regular and unscheduled services and relief driver with vehicle services
  4. Packaging materials to make any Consignment easier to pack, move or store

Customer Service »

  1. Our contact details (phone, email, contact form) can be found on our Contact Us page
  2. You can also contact us using WhatsApp or via Social Media

Goods and Services Tax »

  1. All Charges are exclusive of GST, unless specified otherwise
  2. Where GST is applicable, You must pay GST in addition to such Charges to Us with payments for an Order

Currency »

  1. All Charges are in Australian dollars (AUD)

Charges & Expenses »

  1. Charges are set out in Our Rates Schedule
  2. We may amend the Rates Schedule at any time without notice, and any amendment is effective immediately
  3. You must prepay the anticipated Charges We provide for an Order before We will confirm any Order, except were You have a current Credit Account
  4. We fully earn the Charges when the Consignment is accepted for Carriage at any location
  5. You are responsible to Us for any and all additional expenses incurred in relation to a Consignment. You will reimburse and indemnify Us in all respects, plus an additional 15.00% being an administration fee
  6. We are entitled to retain and be paid all commissions, allowances and remuneration paid including those customarily paid by or to forwarding agents, shipping agents, forwarders, storers, carriers or bailees

Debtor » decide on names for consignor and receiver

  1. A current Credit Account holder may be nominated to be the debtor for Charges payable for an Order and Our Service, and You agree to pay the full amount of each invoice at the latest by its due date
  2. If any Credit Account holder defaults on the payment of any money payable under the Terms, and the amount remains outstanding for a period of more than seven days, then We may:
    • Charge interest on outstanding amounts at a rate of 25.00% per annum, calculated daily, being a genuine estimate of damage suffered, with interest payable on demand with related overdue amounts, and
    • Suspend all Our obligations under the Terms until all invoiced amounts are paid in full
  3. In the event of a payment default, You agree that as a party to Our Service, You will be held liable for such unpaid amounts due from another party’s default. You agree to pay any unpaid amounts due on demand, plus an additional 15.00% on any Charges and interest, being an administration fee

Carrier’s Lien »

  1. We will have a lien on the Consignment and any other goods of the Sender in Our possession (and any documents relating to the Consignment and other goods) for an amount equal to the sum You owe Us
  2. If the Charges are not paid when due, We have the right to, in addition to any other rights We may have:
    • Store the property, and charge You for storage, and
    • Open any packaging and sell any part or all of the Consignment and other goods and apply the proceeds of sale to discharge the lien and costs of sale without notice to the Sender

Card Payment Security »

  1. All card payments are processed securely directly with payment providers to ensure Your details are safe
  2. Online payments made via this website are securely processed by Stripe, Inc or PayPal, depending on your selection
  3. Other card transactions are securely processed by The Commonwealth Bank of Australia

Card Payment Surcharge »

  1. A card payment surcharge fee may be applied to any amount you pay using a debit or credit card; equal to the fee we incur from our payment processor
  2. We will accept Your payment by domestic bank transfer, and a payment surcharge will not apply. Please note that we must have received full payment at least two banking days prior to commencing Carriage

Carriage »

  1. Order

Service types and cutoffs

  1. Nature of Goods

Prior to Our confirming any Order, You agree that You will provide a full description of the Goods in an Order, and an invoice for the Goods.

Declared Value

Prior to Our confirming any Order, You agree that You will declare the value of the Goods in an Order.

We require at least two business days prior notice when the value of the Goods in an order exceeds AUD $200,000. Additional fees may apply.

Restricted Goods

We do not accept Carriage of the following Goods unless We agree prior to Our confirming any Order:

  • Jewellery
  • Precious metals
  • Cash and bonds
  • Livestock
  • Explosives
  • Dangerous Goods

Dangerous Goods »

Dangerous goods are substances that when transported are a risk to health, safety, property or the environment.

We deem Goods to be dangerous if:

  1. They are classified as such by the Australian Dangerous Goods Code
  2. They might injure people, or damage property or the environment

You agree that You must and will disclose if any Goods are dangerous and agree to provide a full and accurate written description of them.

You will always bear all risk of loss of, or damage to, or arising in connection with, Goods that are dangerous.

Whether or not You have disclosed to Us that any goods are dangerous, You agree that if in Our opinion the Goods are or are liable to become dangerous or cause any injury or damage whatsoever, that We may destroy, dispose of, abandon or render them harmless.

We will not be liable to You for any loss or damage You may incur by reason of our actions under this clause, and without prejudice to Our right to the payment of any Charges.

  1. Packaging

correct description, size, count etc. Addressed correctly

  1. Sender’s Obligations

The Sender must:

  1. Comply with all laws and regulations (the Australia Code of the Transport of Dangerous Goods by Road and Rail) relating to the nature, packaging, labelling, storage and carriage of the Goods and that the Goods are packed in a manner adequate to withstand the risks of storage, transportation and Carriage
  2. Ensure that any containers, packaging or pallets conform with Our requirements

The Sender warrants that:

  1. They have fully and adequately described the Goods, their nature, weight and measurements and compiled with all applicable laws about notifications, classification, description, labelling, transport and packaging of the Goods
  2. They have fully insured the Goods for Carriage
  3. Any person who delivers the Goods to Us for Carriage for or on their behalf is authorised to do so and to sign any Goods note
  4. They have the authority of the person or persons owning or having any interest in the Goods

If any person makes a claim or commences proceedings against Us alleging an interest in any part of the Goods, then the Sender indemnifies Us from and against all liability, injury, loss and damage suffered by Us as a result arising from or in connection to a breach of the warranties or obligations as set out in the Terms.

You hereby declare:

  1. You own the Goods, or if there is another owner or other owners, You solely act as their agent and agree on their behalf to the handling, transport and storage of the Goods according to the Terms of Trade
  2. It is Your responsibility to ensure that all Goods will be packaged, and at your expense, to withstand all handling, transport and storage
  3. You will comply with all laws to ensure the Goods can be lawfully handled, transported and stored
  4. You will not ask Us to handle, transport or store the Goods in any way that could be unlawful
  5. You will not sue any person for anything arising in connection with the Terms or the handling, transport or storage of the Goods
  6. You will indemnify Us for any loss or damage caused to any person, including property damage, because of your breach of the Terms
  7. You will ensure the Goods will be fully addressed. Failure to fully address each item may result in non-delivery of the Goods
  1. Acceptance

We reserve the right to weigh the Consignment and pass on the cost to the Sender for any shipment

Cubic conversion
We may, in Our absolute discretion, choose to apply the cubic conversion of: one cubic metre is equal to 333 kilograms, to any Consignment

Any Goods are subject to security inspections which may include the use of x-ray equipment.

  1. Loading and Unloading

Labour and the use of mechanical equipment to load and unload a Consignment is Your responsibility and at Your expense

  1. Handling of Goods

If the Sender expressly or implicitly instructs Us to use, or it is expressly or implicitly agreed that We will use, a particular method of handling or storing the Goods or a particular method of Carriage, We will give priority to that method but if it cannot be conveniently adopted by Us, the Sender authorises Us to adopt another method of handling, storing and/or carrying the Goods at Our discretion.

We may, in Our absolute discretion, notwithstanding any prior instruction or agreement with the Sender, select the route of Carriage or place of storage of the Goods.

If any identifying document or mark is lost, damaged, destroyed or defaced:

(a) We may open any document wrapping, package or other container to inspect the Goods to determine their nature, condition, ownership or destination

(b) in the event of 8.3(a) occurring, it is undertaken on the strict basis that the Carrier accepts no liability for any loss, damage or injury of any kind whatsoever, however arising or incurred or occurring during any part of the Carriage. This disclaimer extends to include not only loss of or damage to itemized equipment itself but loss, damage, injury to any person, property or thing damaged during the Carriage and to include any loss consequently or otherwise arising from any loss, damage, injury previously mentioned.

Where We consider the mode of Carriage or route quoted (if any) is not at the time the Goods are to be carried the most practical or feasible route or mode of Carriage to be used, We reserve the right to vary the same and charge any extra costs thereby incurred to the Sender.

  1. Insurance

We have no obligation to, and do not, arrange insurance for the Goods or the Carriage of the Goods. Insurance for the Goods or the Carriage of the Goods is the responsibility of the Sender and at the Sender’s cost.

If the Sender requires Us to arrange insurance cover for the Goods or the Carriage of the Goods in respect to an Order, We may arrange the required insurance for an additional fee which the Sender agrees to pay.

We may at Our sole discretion require the Sender to arrange its own insurance cover for the Goods or the Carriage of the Goods and include Us as an insured party.

The Sender must provide prior written notice to Us on every occasion the value of the Goods in one vehicle may exceed AUS $200,000.00

Should We become liable for any compensation which is to be met by a payout under an insurance cover, the Sender agrees to compensate Us for any insurance excess paid.

  1. Transit
  2. Delivery

If the Delivery Location or Re-delivery Location is unattended or We cannot complete a delivery (whether due to lack of equipment at the relevant location or otherwise), We may, in Our absolute discretion:

(a) deposit the Goods at either location and this constitutes a valid and completed delivery

(b) return the Goods to the Sender, or the pickup location and charge the Sender any costs incurred by Us in the unsuccessful delivery attempt or

(c) store the Goods, in which case the Sender must pay or indemnify Us for all costs and expenses incurred in connection with such storage.

If We store the Goods under clause 7.2(c), We will re-deliver the Goods to the Receiver at a time mutually agreed between the parties. The Sender must pay any costs We incur in both the initial delivery, the re-delivery and storage fees.

If the Receiver requested (or its contactor) upon delivery to make a subsequent Re- delivery of the Goods, We may charge the Receiver or the Sender (in Our absolute discretion) the relevant fee for the Re-Delivery as set out in the Rates Schedule.

We (or Our Subcontractor) may refuse to make a delivery or Re-delivery for any reason, including (but not limited to) the following:

(a) delivery (or re-delivery) documentation in a form satisfactory to Us has not been completed and executed by the Receiver

(b) the equipment required to unload the Goods is not available at the delivery or re-delivery location or

(c) access to the premises at the delivery or re-delivery location is restricted in which case clause 7.2 will apply.

The Sender acknowledges that re-delivery or collection of stored Goods will only be available where reasonable notice in writing has been given to Us.

Delivery »

We are authorised to deliver the Goods at the Delivery Location, or a Redirect location, as directed.

Redelivery

It is agreed that We have completed delivery of the Goods, if delivered at either address, when:

  • We receive a signature confirming the Consignment has been received, or
  • We leave the Consignment in a safe place, if the address is at unattended,  if You have elected for Us to do so

If the delivery address is unattended, and You have elected for Us to leave the Consignment in a safe place, but there is no safe place to leave the Consignment, We will elect to redeliver the Consignment. We will charge You a redelivery fee and applicable storage costs, which must be paid before We will schedule a redelivery.

Please refer to our Rates.

We will not in any circumstances deliver goods to a post office box.

 

  1. Return of Pallets

The Sender is always responsible for the return of any pallets used in providing the Carriage of the Goods to the pallet owner or other nominated person as instructed by the pallet owner. The Sender may request Us to collect and deliver any pallets as needed in writing and pay Us any amount shown on the Rates Schedule. The Sender must not transfer any pallets to any account We may have with a pallet owner.

  1. Storage
  2. Uncollected Goods
  • The Sender warrants that it is aware of and understands all applicable legislation relating to the disposal of uncollected goods.

The Sender‘s place of abode for the purpose of that legislation is Our principal place of business.

  1. Claims »

If You believe We are liable to You, You must notify Us immediately, and send Us written notice of the claim within seven calendar days.

Notwithstanding Your claim, You remain liable to pay Us all Charges under the Terms.

If We do not receive written notice from You within that timeframe, We will have no liability to You.

We will have no liability to You, even if You give us written notice within that timeframe, if You do not commence legal proceedings against Us within six months after the date of delivery.

All other liability to you

Our Services are supplied at Your risk. You:

  • Bear the risk of loss or damage to the Goods
  • Always bear all risk of loss or damage arising in connection with the Goods

We are not liable for any delay, loss, damage, or non-delivery arising from the supply of or failure to supply Our Service (including any loss of, deterioration in, mis-delivery of, or failure to deliver, goods), for any reason whatsoever including our breach of contract, negligence, breach of duty as bailee, or wilful act or default.

We have the benefit of these exclusions and limitations of liability even if any loss or damage arises for any reason whatsoever including our breach of contract, negligence, breach of duty as bailee, or wilful act or default.

Clauses also apply in respect of claims for consequential losses including loss of profits.

Claim

Subject to any rights the Sender may have under the Australian Consumer Law or other law which may not be lawfully excluded or modified under the Terms of Trade:

(a) all claims against Us must be made in writing to Our office within 72 hours of a completed delivery, or would in the ordinary course of business have been completed and

(b) the failure to notify a claim within a time under 20.1(a) is evidence of satisfactory performance by Us of Our obligations.

Limitation of Liability

Subject to any rights the Sender may have under the Australian Consumer Law or other law which may not be lawfully excluded or modified under the Terms of Trade, all representation, warranty, condition or undertaking are excluded to the full extent permitted by law and We are not liable to the Sender or to any other person for:

(a) any loss, damage, injury or liability of any kind caused by or resulting from any act or omission of Us or Our employees, agents or, Subcontractors or

(b) any loss of profits or anticipated profits, economic loss, loss of business opportunity, or any special, incidental, indirect or other consequential loss or damage,

even if notified of the possibility of that potential loss, damage, injury or liability and irrespective of whether it is due to negligence, breach of contract or any other cause.

If We are found to be liable to the Sender or any person acting for the Sender, Our obligations are limited to:

(a) the cost of supplying the Carriage or

(b) supplying the Carriage again.

Without limiting any other provision of this clause 21, We in Our sole discretion elects to pay any amount in respect of damaged Goods, then upon payment of that amount, title in the Goods will pass to Us.

All the rights, immunities and limitations of liability in the Terms continue to have full force and effect in all circumstances and notwithstanding any breach of contract or of any conditions hereof by Us.

  1. Disputes

If a dispute arises relating to the Terms of Trade or any Carriage of Goods (except regarding payments due to Us), the parties agree to negotiate to settle the dispute with the assistance of an independent expert agreed upon between Us and the Sender. If We and the Sender cannot reach agreement upon the appointment of an independent expert, then either Us or the Sender may request the President for the time being of the Law Society of New South Wales to appoint such an independent expert. The costs of the independent expert will be shared equally between Us and the Sender.

If We and the Sender are unable to resolve a dispute within 30 days of the appointment of the independent expert, then either We or the Sender may commence legal proceedings to resolve the dispute.

Nothing in this clause 26 prevents either Us or the Sender from seeking urgent interlocutory relief from the courts.

  1. Confidentiality

A party must not during or after the term of the Terms of Trade:

(a) except in the proper course of performance of the Terms of Trade, disclose to any person without the previous consent in writing of the other party, the terms of this agreement or any Confidential Information of the other party or

(b) use or attempt to use any Confidential Information of the other party in any manner which may cause injury or loss to the other party or in any manner other than that contemplated by the Terms of Trade.

The Sender must not disclose any information concerning the existence or contents of the Terms of Trade without Our prior written consent unless:

(a) the disclosure is required at law or

(b) the disclosure is to a professional advisor of the Sender, upon the basis that the advisor must not further disclose that information without Our prior written consent.

 

Privacy Policy

Policy Purpose »

We recognise the importance of protecting Your privacy and Your rights in relation to Personal Information. The Policy details how We collect, manage and disclose Personal Information.

Use of Personal Information »

We may collect Personal Information about You so that We can best provide Our Service.

We will only use Personal Information for the purpose for which it was collected or for related purposes as permitted by law.

Where You benefit from Our Service but You are not Our direct customer, for example, where You are the receiver of a delivery; We require Personal Information to complete a delivery. You consent to collection of Personal Information, which will be treated in accordance with the Policy.

We collect, hold, use and disclose Personal Information for the following purposes:

  • To provide Our Service to You
  • To communicate with You, answer enquiries and provide information and advice about Our Service
  • For marketing and advertising
  • For security and fraud protection
  • To provide access to protected areas of Our website
  • To conduct business processing functions
  • To provide Personal Information to Partners
  • For internal use
  • To assess Your application for credit with Us
  • To comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator

Collecting Personal Information »

We may collect Personal Information about You, for example, using the following methods:

1. Information Directly from You »

Information that You directly provide to Us  from:

  • Communication between the Parties, including verbally by phone or in-person; by SMS; on the Internet including with Social Media, online chat, email, or through Our website, and using communications platforms that allow users to connect with video, audio, phone and chat
  • Customer support to assist You with Our Service
  • Completing an account application
  • Providing or submitting information on any form or documentation We require to provide Our Service
  • When you make any enquiry with Us
  • Details of pickups and deliveries including names, addresses, phone numbers, email addresses, signatures and photographs
  • Financial and banking information
  • Account information including Your username, password and security questions
  • Shopping information including the items You view and put in Your shopping cart
  • Previous credit history, credit rating
2. Information from Partners »

We may obtain Personal Information about You that Partners collect on Our behalf. Any information obtained will be treated in accordance with the Policy. Including from:

  • Our Partners
  • Payment processors, who collect payment information, to process payments
  • When You visit our website, open or click links in emails We send You, or interact with Our Service and advertisements
  • Other organisations, individuals or agents; for example, credit reporting agencies, law enforcement agencies and other government entities

We are not responsible or liable for the accuracy of any information provided to Us by any third-party and We are not responsible or liable for their policies or practices.

3. Information from Your Browser »

Our website collects standard Internet log information provided by Your computer or device’s browser using Internet browser cookies and similar technologies.

Cookies are small pieces of text sent to Your browser to remember information about Your visit. This can make it easier to visit Our website again, and make it more useful to You. We may also use similar technologies, including unique identifiers used to identify an app or device, pixel tags, and local storage, to perform the same function.

Cookies and similar technologies used for functionality allow You to access features that are fundamental to Our Service, including:

  • Remembering choices and preferences, like Your choice of language
  • Storing information relating to Your session, such as the content of a shopping cart
  • Enabling features or performing tasks requested by You
  • Optimisations to maintain and improve Our Service
4. Credit Reporting »

We may collect the following additional kinds of information and exchange this information with credit reporting bodies and other entities for the purposes of assessing Your application for credit with Us:

  • Credit liability information
  • Repayment history information
  • Default and payment information
  • Court proceedings information

We may also seek publicly available information about any serious credit infringement or criminal charges that You may have committed.

If We Can’t Collect Personal Information »

We require Personal Information as described above for Us to provide Our Service to You.

You may elect not to provide Personal Information, but We may be unable or unwilling to:

  • Provide Our Service as You request, either to the same standard or at all
  • Provide You with information about Our Service
  • Tailor Our Service to meet Your needs

Disclosing Personal Information »

In certain circumstances We may disclose Personal Information to third-parties for legitimate purposes subject to the Policy. Such circumstances may include disclosure to:

  • Partners
  • Service providers including, without limitation, web hosting providers, IT systems administrators, payment processing, data analytics, consultants, advisers
  • Government authorities
  • Any organisation, individual or agent, with Your consent
  • Credit reporting bodies

Prior to disclosing Personal Information to a Partner or a third-party, We will take reasonable steps to satisfy:

  1. That they have a commitment to protecting Personal Information as per the Act, or
  2. You have consented to Us making the disclosure to them

Accessing Personal Information »

It is Our intention that all Personal Information We hold is complete and correct. If You wish to check or make any changes to Personal Information We hold about You, please Contact Us.

Where We hold information that You are entitled to access, We will provide You with suitable means of accessing and viewing it, and to update it. Any information will be provided to You by email.

There may be instances where We cannot grant access to the Personal Information We hold. For example, if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, We will email You the reasons for any such refusal.

Security and Storage »

We take reasonable steps to ensure Personal Information is protected from misuse, unauthorised access, modification or disclosure. We may store Personal Information, and any other information We obtain regarding You, in both electronic and paper form. For electronic storage We may elect to use local or cloud storage.

The Internet is inherently insecure. Therefore:

  • We cannot provide any assurance regarding the security of any type of information being communicated over the Internet between the Parties
  • We cannot guarantee that information will not be intercepted while being transmitted over the Internet
  • Any Personal Information or other information You transmit to Us over the Internet is at Your own risk

We take steps to protect the security of Personal Information We hold from both internal and external threats by:

  • Destroying or de-identifying Personal Information when no longer needed
  • Regularly assessing the risk of misuse, interference, loss, unauthorised access, modification or disclosure, and taking measures to address assessed risks

Direct Marketing »

We may send You direct marketing communications and information about Our Service that We consider may be of interest to You. Marketing communications may be sent in various forms, including: mail, SMS, and email, in accordance with applicable marketing laws. If You indicate a preference for a method of marketing communication, We will endeavour to use that method whenever practical to do so.

You may opt-out of receiving marketing communications by using the opt-out facilities provided within each marketing communication.

We do not provide Personal Information to any third-party for the purposes of their direct marketing.

Social Media »

We use Social Media to promote Our Service. When You interact with Us using Social Media, We may collect Personal Information. You consent to collection of Personal Information, which will be treated in accordance with the Policy.

Each Social Media site will also handle Personal Information for its own purposes. These sites have their own privacy policies, available to access on their websites. We are not responsible or liable for their policies or practices.

User Generated Content »

Our Service may enable You to post reviews and other user-generated content. If You choose to submit user generated content to any public area of Our Service, this content will be public and accessible by anyone.

We do not control who will have access to the information that You choose to make available to others, and We cannot ensure that parties who have access to such information will respect Your privacy or keep it secure.

We are not responsible or liable for the privacy or security of any information that You make publicly available, or for the accuracy, use or misuse of any information that You disclose or receive from third-parties.

Third-Party Links »

Our website may contain links to other websites operated by third-parties. We do not guarantee and are not responsible for the accuracy, completeness, or reliability of any content found on these websites.

We make no representations or warranties in relation to the privacy and security policies of any third-party website. These websites are responsible for informing You about their own policies and practices. We are not responsible or liable for their policies or practices.

Privacy Questions »

If You have any questions about the Policy or regarding Your privacy, please Contact Us.

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